FAQs

1. What products does Facilita offer?

Facilita offers a wide range of innovative, high-quality home solutions including furniture, pet accessories, kitchenware, tech and smart home gadgets, all designed to enhance your living space with elegance and ease.

 

2. How can I ensure the quality of Facilita products?

At Facilita, we meticulously curate our product range, ensuring each item meets the highest standards of quality and functionality. We are committed to providing durable and sophisticated solutions.

 

3. Are Facilita products competitively priced?

Yes, we strive to offer the most competitive prices on the market without compromising on quality. Our goal is to provide exceptional value for our customers.

 

4. How do I place an order on the Facilita website?

Placing an order is simple. Browse our product categories, select the items you want, add them to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

 

5. What payment methods does Facilita accept?

We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

 

6. What is the shipping policy for Facilita?

We offer UK only shipping. The shipping costs is completely free and delivery times goes from 5 to 9 business day.

 

7. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order's progress on our website or the carrier’s website.

 

8. What is Facilita's return policy?

We offer a 30-day return policy on most products. If you are not completely satisfied with your purchase, you can return it for a refund or exchange. Please refer to our Return Policy page for detailed instructions.

 

9. How can I contact Facilita customer support?

You can reach our customer support team through the Contact Us page on our website, via email at support@facilita.com, or by texting our customer service on Whatsapp.

 

10. Does Facilita offer any warranties on their products?

Yes, many of our products come with a manufacturer’s warranty. The warranty period and terms vary by the product. Please check the product description for specific warranty information.